Tuesday, August 4, 2009

Fraud Alert!


I got the following voicemail today:

...if you are our customer, Ms. X, press 1..........if you are not our customer, Ms. X, press 2.......Hello! This is a a FRAUD ALERT FROM CITIBANK calling about your Visa card that ends in XXXX. Several transactions have been posted to your account that raise high concerns of FRAUDULENT ACTIVITY! Please call us right away at 1-800-PHONETREE and dial access code XXXXXX to discuss these transactions by tomorrow or your card will be suspended to protect you from fraudulent use of your account!

Gee, I wonder if the seemingly random repeated installment payments to Dominion Power over the last 8 days have triggered the credit card company's automatic fraud search. I'm guessing they have an algorithm that raises fraud flags when there are repeated transactions of same/similar amounts going to one company. I certainly think it sounds suspicious.

I can't wait to tell the folks at Citibank how Dominion Power's payment policy designed to protect them from fraud is what triggered Citibank's fraudulent activity algorithm.

Ahhh, life under The Corporate Thumb.
(Me)..........................(Citibank)...(contractors)...(Dominion)

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